System Administrator (Service Desk)
Role: System Administrator (Service Desk)
Seniority Level: Intermediate
Location: Malmö, Sweden (100% On-site)
Application Deadline: 21 May 2025
Assignment Overview
We are looking for a Service Desk Specialist to provide technical support and assistance to end-users. In this role, you will handle various support requests related to user accounts, system issues, and hardware troubleshooting, using both phone and a case management system as your primary tools.
Key Responsibilities
Offer user support for all types of technical issues and account management
Provide hardware-related support in combination with company-specific system solutions
Handle incoming support requests via phone and ticketing system
Perform basic troubleshooting for network equipment and user environments
Respond to and resolve technical inquiries efficiently
Manage and maintain user accounts and access rights
Common Support Areas
Troubleshooting network equipment
Managing user accounts and permissions
Addressing basic technical questions
Requirements
Proven experience in Helpdesk or IT Support roles
Strong communication skills and a service-minded attitude
Ability to work on-site in Malmö throughout the assignment period
Proficient in both Swedish and English (spoken and written)
