Supplier Performance Reporting Manager
Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.
Job ID: 22064
Would you like to ensure that Nordea’s Information Communication Technologies (ICT) suppliers are providing maximum value, by delivering stable IT services within agreed service and performance level and risk appetite? Then here is a great opportunity for you.
We are looking for a Supplier Performance Reporting Manager to join our Supplier Performance Management Team. This is an opportunity to join a great international team on a mission to achieve optimal outcome through collaboration with our suppliers.
At Nordea, we know our customers’ needs are changing, and we’re deeply committed to meeting these requirements with our new solutions. We’re creating an agile environment where we’re utilising the power of technology and where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
Your future responsibilities
Welcome to the Supplier Performance Management team! We optimize supplier performance and enhance risk management, unlocking sustained business value for our organization. We also implement various reporting solutions and needed governance around Nordea’s ICT suppliers.
You will join an international team where people are the most important, and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work. The role is based in Poland (Gdynia/Gdansk) or Sweden (Stockholm). In our team we follow hybrid model of working.
What you’ll be doing:
* Onboarding suppliers to the reporting tools and dashboard, and ensuring that all necessary information is updated in our repositories
* Maintaining and identifying areas of improvement in the reporting tools and dashboard, and driving the prioritised improvement activities
* Collaborating with external suppliers and Nordea’s teams to ensure timely and accurate reporting in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
* Analyzing supplier performance data to identify trends and areas for improvement
* Creating comprehensive reports and dashboards to communicate performance insights to stakeholders and senior management
* Developing and maintaining strong relationships with Nordea’s suppliers and internal stakeholders
* Staying up-to-date on emerging technologies and industry trends in performance management, and recommending appropriate process enhancements and tools to drive continuous improvement
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in Nordea being at our best – and that we hope you share with us. You’re collaborative, communicative, dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To succeed in this role, we believe that you:
* Have strong analytical and problem-solving skills with a keen eye for detail
* Actively seek information to understand situations, problems and expectations
* Are open to change and receptive to new ideas
* Have excellent communication and interpersonal skills to effectively collaborate with internal teams and external suppliers
* Are a dynamic individual with a passion for optimizing supplier performance
Your experience and background:
* Possess experience and knowledge of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in a ICT environment
* Have a background in functions such as Supplier Management, Vendor Management, and Supplier Performance Management.
* Have a proven ability to collect, analyze and interpret data
* Are experienced in managing stakeholders on all levels internally and externally
Does this sound like you? Then please apply!
Next steps
Submit your application no later than 15/02/2024.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
We reserve the right to reply only to selected applications.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.
