Group Product Support Manager
UniCarriers is a global developer and manufacturer of industrial trucks. The flexible and individually customisable transport solutions for logistics and warehouses are manufactured at the company’s production facilities in Sweden, Spain, Japan, China and the USA. Distribution is carried out both through specialist retailers and directly to end customers by an experienced team of sales experts.
The UniCarriers Holdings Corporation was created in 2011 from the mergers of the brands Nissan Forklift, TCM and Atlet. Today, the company is headquartered in Tokyo with branches in Europe, America and Asia. Its European headquarters are located in Mölnlycke near Gothenburg (Sweden). In the 2014 financial year, the Group employed 5536 people worldwide and achieved a turnover of 1.326 billion euros. Since March 2016, UniCarriers is part of Mitsubishi Heavy Industries, the world’s third largest manufacturer of industrial trucks.
As Product Support Manager you will provide aftermarket support for subsidiaries, international distributors, dealers & OEM partners as well as investigating and driving product quality improvements.. You will be the first line of contact towards the market and act between the various stakeholders/departments within the organization.
Main tasks and responsibilities
Your key responsibility as the Product Support Manager (*and member of an international Product Support team) is to provide technical support on forklift trucks to the aftermarket organizations in response to questions regarding the products and services. Predominantly you will act as second line support since most markets have their own first line support set up.
You will also conduct warranty assessment and secure that warranty claims contain correct and sufficient information as well as requesting parts back for investigation to understand problems, make quality investigation and for return to the suppliers.
You will contribute to increase the customer satisfaction and reduce warranty costs by collecting, understanding and help reproduce field issues together with other departments as well as driving improvements. Additionally you will develop and provide technical service training in the principle of train the trainer and provide service information to the market. You will have approximately 30 travel days per year.
In due time we believe you will be the aftermarket expert for one or more models and follow that/those models from an aftermarket perspective (technical and commercial). You will also participate in product development projects with the purpose of making all new products and components less costly to maintain, through e.g. working with the Product Managers and give aftermarket related input.
Your skills and experience
You have a technical education in electric, hydraulic and/or mechanical engineering and you are fluent in English, both spoken & written.
We believe you have experience from technical support and product quality work, preferably in the material handling or in the machinery industry
Your profile
You are used to take responsibility for your tasks by structuring your own approach and moving the work forward. Planning, organizing and prioritizing work efficiently is natural to you and time frames are easy to set up and keeping them are important to you.
You enjoy working with people and have the ability to relate to others in a responsive and smooth way by listening, communicating and solving conflicts in a constructive manner. You also have a genuine interest, will and ability to help others and make an effort to deliver solutions.
If needed you make accurate judgments and priorities by combining complex information and different types of considerations and displays good judgment in statements, actions and decisions.
Our offer
For the right individual we are now offering a chance to work in a truly international company in a challenging yet rewarding position where you’ll have the opportunity to make a difference.
Union representatives:
Unionen: Kjell Persson
Sveriges Ingenjörer: Dzenan Isakovic
UniCarriers reception +46 (0)31-98 40 00
As the process of selection is continuous please send us your application as soon as possible.
We respectfully decline any contact from recruitment agencies or other similar companies regarding this recruitment.
Contacts
Anders Jernstedt, Group Service Director, +46 (0)31 98 41 74, anders.jernstedt@unicarrierseurope.com
Bo Lindquist, HR Business Partner, +46 (0)31 98 42 09, bo.lindquist@unicarrierseurope.com
Location
Metallvägen 9
435 33 Mölnlycke
